PRIVACY

Personal information we collect, what we use it for and how to opt out 

When you purchase from our salon, your name, address, email address, contact phone number and a record of your order will be kept. We will use this information to process future orders, contact you by email/post from time to time to keep you up to date with new and exciting promotions at Bow Belles and continue to give you a pleasant service with us. We will never give your information to third parties. 

You can opt out of receiving marketing emails/post at any time by simply letting us know that you do not wish to receive them. 

Payments

We will process your payment on a virtual terminal platform by Paypal, if you pay with a credit/debit card for goods or services from Bow Belles.  Your payment details will be input into the virtual terminal and will be processed securely. If you would like to find out more information, please contact us. Further information is also available at https://www.paypal.com/en/webapps/mpp/ua/privacypolicy. – This might need to be updated for Klarna and any other forms that we use 

Subject Access Requests

If you require a copy of all the Personal Information we store about you, we’ll deal with this manually. Please contact head office and we will be able to assist you. Tel: 01923 222 689, Email: info@bowbelleswigs.co.uk

Right to be forgotten

If you wish for us to delete your account, we will do this manually. However, due to HMRC VAT Exemption reasons previous order information will be kept which cannot be deleted. Please contact the head office if you wish for your account to be deleted.

How we store your personal information

As a customer of Bow Belles, we want you to know that we respect the personal information we hold on you and we will make sure we store it securely. We will not pass your information on to any third party or sell your information. We only pass your information on to our courier service, if you purchase online, so you can receive your orders safely and sufficiently. 

How long do we keep your personal information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. Even if we delete your Personal Information it may persist on back-up or archive files for legal, tax or regulatory purposes.

Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will inform all of our suppliers of any change to our privacy policy. 

Data Breaches  

Any information supplied with items returned to us for product quality inspection may be passed on to our suppliers where required. This is also the case for custom made orders. Please be aware of these actions if necessary.